Framework Manager Job

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Framework Manager

Job Posted: 21 days ago

  • Salary: £ 70,000/Annum

    Job Type: Permanent

  • Location: North West

Expire in: 7 days

Job Description

A unique opportunity has arisen for a Framework Manager to oversee and strengthen a strategic relationship with a key Water and Wastewater provider in the North West of England. This role is pivotal to ensuring the delivery of high-quality service, driving growth, and build long lasting relationships within the framework. The position demands strong leadership, excellent business management skills, and a deep understanding of the private Water utility sector, particularly in relation to the framework provider's operational needs and strategic objectives. Main Duties & Responsibilities: * Build and maintain strong relationships with framework clients and key departments, including Procurement, Health & Safety, Sustainability, and Environmental. * Identify and cultivate relationships with Tier 1, 2, and 3 contractors involved in Asset Management Plan (AMP) delivery. * Develop and maintain a project pipeline, sharing updates with internal stakeholders. * Plan and conduct customer visits efficiently, maintaining accurate records and seeking sustainable business opportunities. * Establish and review KPIs and SLAs, ensuring compliance with framework agreements and managing financial aspects such as rebates and payment terms. * Communicate and enforce framework policies and procedures, providing mentoring and knowledge sharing to stakeholders. * Drive growth & revenue and lead strategies to enhance the customer experience. * Attend industry events and initiatives, supporting social value and sustainability goals. * Establish a clear dispute resolution process to manage conflicts effectively. * Provide out-of-hours emergency support, ensuring prompt solutions and assessing both immediate and long-term needs. * Engage early with framework projects, collaborating with teams to keep clients updated on progress, costs, and action plans. * Coordinate with regional and branch teams to ensure equipment availability and efficient project delivery. * Produce account management and ad-hoc reports, monitoring the status of job prices to maintain accurate project pipelines. * Champion safe practices, ensuring all operations are carried out to the highest standards while meeting client and business objectives. * Promote Environmental, Social, and Governance (ESG) principles, ensuring all operations align with sustainability practices and drive environmental and social value. Skills & Experience Required: * Proven track record in managing frameworks and client relationships, ideally within the UK water, rental, or utility industry. * Demonstrated leadership and team management abilities, with strong networking skills. * Previous experience overseeing Framework operations in the North of England, ensuring service excellence across frameworks such as United Utilities, Yorkshire Water, and Northumbrian Water. * Advanced financial management, budgeting, and planning expertise. * Proficiency in Microsoft Office Suite and CRM systems. * Exceptional communication and interpersonal skills, with strong organisational and problem-solving capabilities. * Strategic thinker with strong judgement and decision-making abilities. * Skilled in negotiation, conflict resolution, and managing multiple projects simultaneously. * Formal Education & Qualifications in Business Management, Engineering, or a related field, or equivalent relevant experience. * Commitment to delivering exceptional customer service with a focus on innovation and adaptability. * Comprehensive understanding of Health & Safety regulations and best practices. Summary Position: Framework Manager Location: North West England - including regions of Cheshire, Greater Manchester, Lancashire, and Cumbria. Duration: Permanent Salary: £65,000 - £70,000 + Bonus + Car + Others Start: Notice Dependant Apply: Now!! If you are a proactive professional Framework or Solutions Manager with a strong background in the Water sector either from a technical background or Sales & Account Management, we would love to hear from you
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