Apply for Flights & Rail Manager Job On Vita CV
Flights & Rail Manager
Job Posted: 25 days ago
Salary: £ 35,000/Annum
Job Type: Permanent
Location: York, City of York
Expire in: 3 days
Job Description
Optimum Recruitment Group are proud to be working with a well established and successful business based in central York, who are looking to appoint a Flights & Rail Manager to the team.
Reporting into the Head of Operational Delivery, you will oversee the daily operations of our clients Flights & Rail Team. This role involves managing a team of professionals
responsible for arranging flights and rail travel, ensuring exceptional service delivery, and maintaining compliance with company travel policies.
Your duties will be to:
* Lead and motivate a team of Flights & Rail Executives, fostering high performance, professional development, and team engagement.
* Build and improve capability and motivation within the team through one to ones, coaching, feedback, development and empowerment.
* Oversee daily Flights & Rail operations, including workflows, technology solutions, and maintaining positive team morale.
* Supervise the booking and management of flights and rail tickets to ensure smooth operational processes and a hassle-free customer journey.
* Proactively handle travel disruptions, ensuring all customers reach their destinations while maintaining an excellent customer experience.
* Build and maintain strong relationships with suppliers to align with brand standards and operational needs.
* Liaising with other teams in the business to ensure a seamless tour experience for the internal and external customers.
* Participate in the out of hours team, providing essential support during non-standard working hours.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen eye for detail with demonstrable experience from travel, transport or logistics management.
Do you have:
* Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service.
* The ability to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail.
* Strong organisational skills with the ability to handle multiple tasks, complex schedules and prioritise effectively to ensure a smooth operation.
* Strong leadership & team management skills.
* Problem solving and decision making skills – able to make quick and effective decisions whilst dealing with real time travel disruption.
* Solid experience in a Transport or Logistics Management role.
* Passion about delivering a great customer experience.
* Experience of liaising with suppliers.
* High levels of resilience and tenacious.
Salary £35,000 plus benefitsBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
© Vita CV: Registered in England and Wales (16187919).