Facilities Team Leader Job

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Facilities Team Leader

Job Posted: 19 hours ago

  • Salary: £ 35,000/Annum

    Job Type: Permanent

  • Location: Cambridge

Expire in: a month

Job Description

The role To manage the smooth running of the Cambridge Facilities Team, consisting of eight people, providing an efficient service within the aims and objectives of the Firm's strategy and values. The activities * Being responsible for the efficiency of the Facilities team, ensuring staff resource is applied evenly to support all role functions, to deliver outstanding client service * Motivate, encourage and train staff where appropriate to encourage better team performance * Establishing and promoting the Facilities Team as being a 'key' operational work area vital to the effective and efficient running of our Legal clients building * To be the first point of contact and take responsibility for any facilities related queries for the Cambridge office and delegating within the facilities team as needed, and ensuring the customer is kept up-dated and advised of any issues they have raised. Escalate to the Senior Facilities Manager as appropriate * To act as first point of contact for the sub tenants of the building, building professional relationships, through regular liaison, tenant meetings. Support with ongoing management of service charge budgets and reconciliation. * Deputise in the absence of the Senior Facilities Manager * Provide support to the Senior Facilities Manager in implementing and ensuring compliance with the firm's health and safety policy. This will include input to the staff induction program, and coordination/undertaking of DSE workstation assessments * To have sound knowledge of each business support area to be able to assist if required * Attend internal and external supplier meetings as required and be able to examine and identify existing systems, procedures and standards, offering proposals to resolve identified problems and improve efficiency. Regularly monitor and review service level delivery agreements and escalate any unresolved performance issues to the Facilities Manager * Working closely with the Executive Support Team Leaders and IT team when required to understand goals and objectives required to deliver first class support to the teams and staff within the building, i.e. team moves and other changes * Complete regular building inspections to ensure building housekeeping standards are maintained to a consistently high level. This will include cleaning standards, maintenance issues and removal of redundant equipment and furniture and clearance of archiving boxes when needed * To have responsibility for the updating of computerised records on the firm's intranet and announcements. To ensure all team posted material on the intranet remains valid, and factually accurate * Assist with the implementation of the aims and objectives of the Firm's strategy and values, leading by example * Being aware of the needs and requirements of internal clients; and co-operating accordingly Supervisory skills * Manage resource to ensure sickness and holiday absences in the team are covered * Be responsible for approving team annual leave requests, taking into consideration other team absences * Report all occurrences of sickness or non-annual leave absence to HR and ensure self-certification forms are completed by the team member * Monitor effective performance of the team in line with the company vision and value * Resolving team employee relations issues and escalating to the Facilities Manager as appropriate * Conduct annual appraisals, ensuring the level and standards of the centres of excellence are being achieved. Ensure a continual monitoring of objectives agreed by undertaking additional follow-up meetings * Accepting responsibility for the training and development of Facilities staff to ensure that they have the skills and knowledge to meet with the job specification and the team aims and objectives Own training and development * Attendance at training sessions or courses, as required * Taking responsibility for your own personal development by suggesting any training or new skills which you feel would enhance your performance in your role Health and safety at work * Ensuring that you are familiar with all aspects of health & safety as detailed in the Firms approach and health & safety policy * Ensuring that your team members are aware of any potential hazards in the department and ensuring that these are kept to a minimum * Ensuring all work areas in the building are kept tidy General duties * To form part of and be available for any out of hours call-outs by the building management team for any incidents or issues and escalate to the Facilities Manager when needed * To be diligent in challenging and controlling spend, to keep within budget constraints * Raising and processing purchase orders and invoices as required * To be flexible and take responsibility for delivering first class support to colleagues * Carrying out any further duties as required by the Firm from time to time * To be a member of the Business Continuity Team and to help support the implementation of the Business Continuity Plan Pre-employment screening If we make you an offer for a role, we will conduct a range of pre-employment screening. This will include, but is not limited to, a basic DBS check, right to work check, address verification, any disciplinary history recorded with the Solicitors Regulation Authority (SRA) and a self-declaration to assess your character and suitability for the role. Full details of our screening process are available on request
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