Facilities Helpdesk/Coordinator - Basingstoke Job

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Facilities Helpdesk/Coordinator - Basingstoke

Job Posted: a day ago

  • Salary: £ 34,944/Annum

    Job Type: Contract

  • Location: Basingstoke

Expire in: a month

Job Description

My client one of the UKs largest Facilities Management companies are looking for a Facilities Helpdesk/Coordinator in the Basingstoke area. Duties: • Responsible for answering telephone calls and directing calls to the appropriate point of contact • Providing excellent service to clients and listening to enquires and ensuring clients are satisfied with the products we offer • Greeting visitors in a friendly manner and ensuring that they are directed or taken to their meeting location or introduced to their point of contact • Ensuring that visitors sign-in and out on the registration application. In addition, assist-ing visitors with difficulties to use the registration application. This ensures that all building personnel numbers are up to date particularly for security purposes • Ensuring that all new staff members are registered on the registration application • Providing a virtual office service, including assisting with client applications, contract agreements, account set-up and monthly invoicing of client payments • Assisting the Finance Department with outstanding monthly payments owed by contacting the clients on phone and engaging with them to explain their situation, offering solu-tions to those arrears • Providing general administrative support to the HR and Facilities Department • Booking meeting rooms for meetings • Ordering and organising refreshments and tableware for meetings • Scheduling meeting room use for associated Departments, if needed • Raising Purchase requisitions for office supplies • Scheduling mail pick-ups and distributing incoming mail and franking outgoing mail • Provide a Front of house service by maintaining the Reception area as a welcoming space, ensuring that all certificates are in place • Organising and scheduling of the reception rota • Reporting maintenance requests • Overseeing that the cleaner’s job is well done This is a temp role paying £14.42 per hour PAYE or £18.20 per hour Umbrella. Previous experience as a Facilities Helpdesk/Coordinator is essential. If you deem yourself suitable for this position, please apply Immediately
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