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Facilities Coordinator
Job Posted: 14 days ago
Salary: £ 26,000/Annum
Job Type: Permanent
Location: CH5, Shotton, County of Flintshire
Expire in: 14 days
Job Description
About the Role
We are recruiting on behalf of a leading facilities management company that provides comprehensive property and maintenance solutions. Due to continued growth, they are seeking a Facilities Coordinator to join their dynamic team.
This is a fantastic opportunity for someone with experience in a fast-paced help desk or call centre environment, looking to develop their career in facilities management.
Key Responsibilities
* Handling client enquiries for repairs via a Computer-Aided Facilities Management (CAFM) system and telephone.
* Booking and scheduling planned maintenance visits.
* Managing contractors through the CAFM system and direct communication.
* Troubleshooting maintenance and repair issues alongside the technical team.
* Ensuring efficient workflow management through the CAFM system.
* Conducting regular client meetings, both in-person and via Teams.
Skills & Experience
Essential:
* Experience in a fast-paced help desk or call centre environment.
* Strong problem-solving skills with a logical and common-sense approach.
* Excellent customer service skills with a confident manner.
* Ability to remain calm under pressure.
* Strong personality with the ability to build excellent relationships internally and externally.
Desirable:
* Experience in the property sector.
* Background in healthcare or maintenance management.
Benefits
* Company pension
* Cycle to work scheme
* Discounted/free food
* Free flu jabs
* Free parking
* Gym membership
* Health & wellbeing programme
* Referral programme
* Casual dress & company events
Experience Required:
* Customer support: 2 years (required)
* FM Help Desk: 2 years (required)
If you’re a proactive problem-solver with great communication skills and experience in a fast-paced help desk role, we’d love to hear from you!
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