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Executive Host
Job Posted: 8 days ago
Salary: £ 40,000/Annum
Job Type: Permanent
Location: Islington, Greater London
Expire in: 20 days
Job Description
Description
Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for an Executive Host to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment.
The Role
This is a highly varied and hands-on role where you will:
* Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery.
* Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience.
* Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations.
* Use the event booking system to manage room setups, supplies, and special requests.
* Maintain high standards of cleanliness and organisation in all hospitality spaces.
* Occasionally arrange and manage additional agency staff during busy periods.
Key Responsibilities
* Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.
* Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
* Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
* Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.
* Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.
Key Competencies
* Leadership: Inspire team spirit and high performance.
* Customer Focus: Display a professional and positive attitude toward clients and colleagues.
* Organisation: Demonstrate strong time management and the ability to prioritise tasks.
* Adaptability: Handle day-to-day challenges with a proactive and flexible approach.
Requirements
* Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
* Strong hands-on management experience and a willingness to assist in daily operations.
* Excellent communication and interpersonal skills.
* Competency in using event booking systems (training provided if necessary).
* A focus on delivering a first-class client experience.
Benefits
* Salary £35,000-£40,000 per annum
* Hours: 07:00 - 15:00 (flexible depending on workload)
* Free Lunch
* Pension
* Travel allowance
* 22 days holiday + bank holidaysBefore You Apply
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