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Email & Customer Service Advisor
Job Posted: 9 days ago
Salary: £ 12.38 - 12.38 / Hour
Job Type: Temporary
Location: Paignton
Expire in: 19 days
Job Description
Email & Customer Service Advisor
Location: Paignton, Devon
Hours: Full Time
Contract: Seasonal
Pay: £12.38 per hour
Do you enjoy helping people through email and written communication? Are you calm, organised, and good with words? We’re looking for Customer Service Advisors to support our client Branded Garden Products from their contact centre in Paignton – with a strong focus on email-based support.
This seasonal role is perfect for anyone who prefers writing over phone calls, and enjoys solving problems and providing helpful, friendly service in a clear and professional way.
What You’ll Be Doing:
Most of your day will be spent handling email enquiries from customers – helping with everything from placing orders to answering questions about deliveries, product details, and more. You’ll also respond to occasional queries on social media or help process postal orders.
Your responsibilities will include:
Responding to customer emails with clear, thoughtful, and accurate replies
Processing customer orders and checking details with care
Investigating and resolving issues like delivery delays or missing items
Writing follow-up messages to keep customers updated
Supporting other parts of the contact centre team if needed – This will involve answering calls!
Who We’re Looking For:
You’ve got strong written communication skills – clear, friendly, and professional
You’re comfortable using a computer and learning new systems
You can stay calm and focused, even when handling tricky messages
You’re organised and have good attention to detail
You’re happy to work as part of a team and help where needed
A love of plants or gardening is a lovely bonus, but not required!
Full training will be provided – no previous contact centre experience needed.
Why Join Us?
Supportive, friendly team
Onsite canteen and large car park
Easy access via public transport
£12.38ph
A chance to help customers who share your interest in the garden world
Hours: 9am – 6pm, Monday to Friday
If you’re looking for a seasonal role where you can put your writing and customer service skills to good use – and support fellow garden lovers in the process – we’d love to hear from you.
Apply today and help us make this a great season for our customersBefore You Apply
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