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Customer Support Specialist
Job Posted: 21 days ago
Salary: £ 35,000/Annum
Job Type: Permanent
Location: Bedford, Bedfordshire
Expire in: 6 days
Job Description
Description
Salary: £35,000
Location: Flexible across Great Barford, Bedford, or Cambridge
Great Barford: New Road, Great Barford, Bedford, MK44
Bedford: Viking Industrial Estate, Hudson Road, Bedford, MK41
Cambridge: Crome-Lea Business Park, Madingley Road, Cambridge, CB23
Are you a quick thinker, a problem solver, and a natural communicator?
Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their Customer Support Team—a key player in delivering exceptional service to their clients.
This is a busy, fast-paced role where you’ll liaise with customers daily across phone calls, live chat, emails, and WhatsApp—resolving queries and ensuring operations run seamlessly.
What You’ll Be Doing:
* Managing customer communications: responding via phone, live chat, WhatsApp, and email.
* Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries.
* Collaborating across departments to ensure smooth operations and exceptional customer experiences.
* Maintaining accurate system updates with customer activity and key processes.
Requirements
What We’re Looking For:
* A problem solver who thrives under pressure and can think on their feet.
* Someone who loves building relationships, both with customers and teammates.
* Strong multitasking skills—you’ll juggle customer calls, messages, and admin tasks effortlessly.
* A compassionate, kind, and empathetic approach to customer queries.
Essential Skills:
* Excellent communication (both written and verbal).
* Proficient in Microsoft Outlook, Word, and Excel.
* A calm, organised, and detail-oriented mindset.
* Ability to resolve challenges with a solution-first attitude.
Why Join them?
They’re not just offering a job; They’re inviting you to grow with them as they redefine excellence in the construction industry.
Benefits
* £35,000 salary
* 25 days holiday (plus Bank Holidays)
* Company pension scheme
* Special recognition and reward incentives
* Fully stocked food and drinks cupboards—because hard work deserves tasty treats!
If you thrive in a fast-moving, customer-focused environment, we’d love to hear from you. Apply now and bring your passion for problem-solving, organisation, and exceptional service to our clientBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Specialist job near me in Bedford, Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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