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Customer Support Administrator
Job Posted: 11 days ago
Salary: £ 24,000/Annum
Job Type: Permanent
Location: Rotherham
Expire in: 16 days
Job Description
Customer Support Administrator
Starting salary of £21k - £24k pa dependent on skills and experience + Benefits
Rotherham – office based – free on-site parking
Permanent, Full-time Monday to Friday – 9 am -5pm
What is offered
Starting salary of £21k - £24k
Pension contributions
22 days holiday, plus stats
Additional Birthday Holiday
Great working environment
Easily accessible by bus
Job Description:
Marsden is a well-established and fast-growing manufacturer of professional weighing equipment, located in Rotherham.
We are now looking for an ambitious and experienced Customer Support Administrator to join our friendly team, responsible for providing support to customers via the telephone and electronically, where focusing on the customer is key.
The Role
Assisting the team with the Sales, Technical and Service Email Inboxes
Answering incoming telephone calls from customers
Providing product information
Processing quotations, pro forma invoices and confirming lead times
Adding customer information to Sage and internal CRM system
Making outgoing calls to customers to clarify and provide information about products and services
Processing orders, including dealers, end users, NHS, Export and website
Resolving customers queries
Following up quotes and pro forma invoices with the customer
Assisting External Sales Managers as required
Reporting to the Sales Manager
The Candidate
Experience in Customer Support Administration desirable, product training will be provided
Excellent written skills
Professional and friendly telephone manner
General IT competence and experience of Microsoft Office products
Knowledge of Sage and CRM advantageous, though training will be given
Strong team player, who can also work on their own initiative
Good timekeeping with a flexible and positive approach to work
If you would like to apply for this role, please forward you CV preferably in Microsoft Word format to us, including your full address, email and contact number.
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