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Customer Success Manager
Job Posted: 5 days ago
Salary: £ Competitive
Job Type: Permanent
Location: EX5, Clyst St Mary, Devon
Expire in: 23 days
Job Description
At Unity5, Customer Success isn’t just a department – it’s a driving force behind everything we do. Our mission is simple: to help our clients succeed, and to make sure every experience they have with us is exceptional.
We’re looking for a Customer Success Manager to join our growing team and take charge of our Private and Local Authority customer relationships post-implementation. If you're passionate about building long-term partnerships, driving adoption, and delivering real value, then you might just be our perfect match.
💼 What You'll Be Doing:
🤝 Customer Champion
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Take the reins post go-live, ensuring customers see ongoing success and value from our products and services.
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Build strong relationships with stakeholders and become a trusted advisor.
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Develop tailored success plans in collaboration with Account Management, aligned to customer goals and commercial outcomes.
📈 Growth & Retention
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Spot opportunities to cross-sell and upsell – and work with the Account Management team to turn them into reality.
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Stay close to customer health through regular check-ins, health checks, and workshops, sharing data-driven wins with senior stakeholders.
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Drive engagement in our customer communities and user groups, both online and in person.
📣 Voice of the Customer
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Be the internal advocate for your customers, ensuring their feedback shapes our roadmap.
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Work with Product and Development teams to channel real-world insights into product enhancements.
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Partner with Marketing to turn customer success stories into standout case studies.
📚 Product Expert & Educator
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Become a Unity5 product guru, helping customers get the most from our platform.
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Deliver training, webinars, and contribute content to our knowledge hub to support scalable success.
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Stay on top of new features and releases so your customers always have the latest and greatest.
🧩 What You'll Bring:
Required:
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2+ years of experience in Customer Success within a SaaS or tech environment
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Proven track record managing multiple customer accounts and driving retention
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Confident communicator with strong presentation skills (in person and virtual)
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Analytical mindset – you know how to prove value through data
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Comfortable navigating both technical and non-technical conversations
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Process-driven, organised, and solutions-focused with a self-starter attitude
Nice to Have:
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Experience in the parking or traffic management industry
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Familiarity with HubSpot
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Worked in a scale-up environment and helped shape new processes
💡 Why Unity5?
We're a fast-growing SaaS company, passionate about solving real-world problems through innovative tech. You'll be joining a collaborative team where your voice is heard, your ideas are valued, and your work directly impacts the success of our customers and our companyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in EX5, Clyst St Mary, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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