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Customer Service
Job Posted: 9 days ago
Salary: £ 14/Annum
Job Type: Temporary
Location: Accrington, Lancashire
Expire in: 19 days
Job Description
We Are BX2 Ltd are looking for experienced customer service candidates to work for out client based in Accrington.
Duties:
Main Duties
* Strives to achieve performance standards for timeliness and accuracy of orders and invoicing.
* Processes all incoming sales orders from customers and sales representatives accurately and efficiently.
* Reviews back-order data to determine customer service outputs.
* Follows the returns process through to refund or exchange.
* Daily contact with customers, resolving issues and handling escalated queries.
* Supports the delivery process and liaising between logistics, sales and warehouse departments.
* Maintains strong customer relationships through regular follow-up calls.
* Liaises with couriers and is committed to excellence in all client relationships.
* Sales order book management (enabling accurate visibility of order book/due dates).
Essential requirements:
* To have proven experience in a Customer Service role,
* To be able to prioritise your own workload and work under your own initiative.
* To be adaptable to change and willing to embrace new ideas and processes.
* To be able to work in a fast-paced varied environment and be able to work under pressure.
* Excellent written and verbal communication skills.
Salary:
* £13.84 (£27,000)
Hours:
* Monday – Thursday 8.45 – 17.00 and Friday 08.45 – 15.45 (half an hour unpaid lunch on each day)Before You Apply
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