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Customer Service Temporary
Job Posted: 18 days ago
Salary: £ 24,576/Annum
Job Type: Temporary
Location: Huntingdon
Expire in: 9 days
Job Description
My client based in Huntingdon are currently recruiting for someone within their Customer Service team on a Full Time temporary basis.
Looking for candidates who are available to start immediately and must have similar experience to be considered!
Hours - 8:30am - 5pm Monday to Friday with 1 hour for lunch
Salary £12.80 per hour
Main responsibilities:
· To develop, manage and influence existing customer relationships
· Provide a high level of service and achieve customer satisfaction
· Act as the customers representative within the Company by managing and influencing internal relationships with all other Departments
· Maximise opportunities and meet commitments to the customers
· Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion)
· Manage the sales order process from enquiry through to order and delivery -including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison
· Efficiently handle all stages of business administration function
· Secure sales and opportunities for the company via upselling
· Manage the customer concern/complaints process
· Promote, support, sponsor and participate in Company service initiatives.
You will have experience in:
· Customer service, preferably within Manufacturing or B2B environment
· Verbal and written communication skills
· Able to achieve consistent customer service excellence irrespective of situation
· Ability to maintain existing external relationships with key contacts and demonstrate influential use of the same.
· Ability to create excellent working relationships with key contacts and maximise through identifying and using strategic influencing techniques
· Ability to build internal relationships in a team environment.
· Ability to thrive on pressure, self-manage all day-to-day activity and push procedure boundary to achieve success
· Ability to help facilitate change and identifies areas for improvement
· Commercial ability - able to create and secure sales whilst maximising added-value
· Proficient MS Office skills and experience of ERP systems
If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).
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