Hiring Now: Customer Service Team Leader Near You – Apply Today!
Your Next Customer Service Team Leader Job Starts Here – Apply Now!
Customer Service Team Leader
Job Posted: 2 months ago
Salary: £ 29,000/Annum
Job Type: Permanent
Location: Rugby, Warwickshire
Expire in: a month
Job Description
Customer Services - Team Leader
Rugby (Outskirts – car driver essential)
£29,000 - plus annual bonus up to 4% of salary
Permanent
Purpose of Role:
To support the and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.
Duties:
* Training staff
* Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
* Managing escalation of queries, more complex issues and complaints.
* To resolve challenges for customers when orders cannot be fulfilled.
* Finalisation of projects working with the Sales Team.
* Adhering to company processes and procedures.
* Develop good working relationships with Sales, Logistics and Accounts Departments
* Build excellent relationships with customers.
* Conduct staff appraisals for development.
Experience:
* Previous experience within a senior role
* Knowledge of CRM systems
* Good knowledge of MS office (essential)
* Strong administration and customer service skills
* Ability to work calmly in a busy environment
* Ability to motivate a team
Personal Attributes:
* Strong communication and social skills
* Objective-orientated
* Strong work ethic, open and reliable
* Outstanding organisational skills
* Flexible approach with the ability to work on your own initiative
* Lead by example
* Extremely motivated and driven
Other Criteria:
* Good knowledge of MS office
* Ability to learn and adapt to company products quicklyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Team Leader job near me in Rugby, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).