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Customer Service Representative
Job Posted: 10 days ago
Salary: £ 12.5 - 12.75 / Hour
Job Type: Contract
Location: Earl Soham
Expire in: 18 days
Job Description
Tennial Personnel are actively seeking a Customer Service Representative to join our client’s expanding team at their rural Suffolk site in Earl Soham. This is a temporary-to-permanent position, with a permanent contract available following a successful 12-week probation period. An immediate start is available for the right candidate.
Working hours are Monday to Friday, starting at 9:00 AM to 5:00 PM during the onboarding period. Standard hours will move to 8:00 AM to 5:00 PM thereafter, with a 30-minute unpaid lunch break included.
The role will involve delivering excellent customer service, managing client relationships, processing orders, preparing quotes, negotiating pricing, and coordinating effectively with the production team to ensure customer satisfaction. You will play a vital role in delivering high-quality service that reflects our client's brand values and contributes to long-term customer retention.
From the start date through to the end of June, the successful candidate will provide support to an existing Customer Service Representative on a large, multi-job project. Following this period, you will begin to take ownership of your own portfolio of client accounts.
Skills Required
Manage customer enquiries and communications efficiently, ensuring a professional and friendly approach
Prepare precise quotes and negotiate pricing to secure business and drive growth
Process customer orders using the client’s internal MIS system (training will be provided)
Collaborate with production teams to ensure timely delivery and meet customer expectations
Demonstrate strong organisational abilities with a keen attention to detail
Resolve issues effectively, maintaining a positive, solution-oriented attitude
Cultivate lasting relationships with customers, building rapport and ensuring satisfaction
Qualifications Required
Previous experience in a customer service role is preferred
Experience within the textiles, printing, or embroidery industries is beneficial but not required
Basic computer skills are essential; training will be provided on in-house systems
Strong verbal and written communication skills
Excellent attention to detail with the ability to manage multiple tasks simultaneously
Commercial awareness and comfort in handling pricing and quotes
A proactive willingness to learn and adapt in a fast-paced, team-oriented environment
Keywords
Customer Service
Commerical
TextilesBefore You Apply
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