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Customer Service
Job Posted: 6 days ago
Salary: £ 27,000/Annum
Job Type: Permanent
Location: M3, Manchester, Greater Manchester
Expire in: 21 days
Job Description
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.
This is Monday - Friday 9-5 with weekend overtime available.
Your key responsibilities
* Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
* Liaising with the Engineers to arrange their job schedules
* Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
* Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
* Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service
Key skills
* The ability to use your own initiative on each call
* Confidence on the phone
* Great phone manner
* Problem-solving
The office is based in Manchester City Centre with free parking availableBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service job near me in M3, Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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