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Customer Service Executive
Job Posted: 11 days ago
Salary: £ 30,000/Annum
Job Type: Permanent
Location: Leeds, West Yorkshire
Expire in: 16 days
Job Description
Description
Are you passionate about delivering exceptional customer experiences? Our client, a dynamic and fast-paced organisation, is seeking a Customer Service Executive to join their team Based in Horsforth, Leeds. This is an exciting opportunity to work in a collaborative environment where your skills in customer care, problem-solving, and order management will make a real impact.
The Role:
As a Customer Service Executive, you will play a vital role in ensuring customer satisfaction, driving revenue growth, and maintaining operational excellence. This position requires attention to detail, a proactive approach, and the ability to work cross-functionally with other teams.
Key Responsibilities:
* Process customer orders efficiently using SAGE, ensuring accuracy and promptness.
* Communicate effectively with customers regarding order status, delivery updates, and potential delays.
* Identify opportunities for upselling and cross-selling to enhance order value.
* Collaborate with internal departments to resolve issues and reduce TPS challenges.
* Manage customer returns, demos, special orders, and service-related requests.
* Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome.
* Provide expert product advice and support materials as needed.
* Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM).
* Uphold brand integrity by delivering on promises and protecting company margins.
Requirements
What We’re Looking For:
* Strong customer service skills with a commitment to delivering WOW experiences.
* A proactive and organised individual who thrives in a fast-paced environment.
* Proficiency in SAGE or similar order processing systems.
* Excellent communication skills and the ability to resolve issues effectively.
* Team player with a strong sense of loyalty, honesty, and reliability.
* Attention to detail and a drive to maintain high Net Promoter Scores (NPS).
* Previous experience in customer service, sales support, or administration is highly desirable.
Benefits
£30,000
Free breakfast (Mon-Fri),
Birthday off
Family-owned company culture that cares about you and the customers.
Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised.
Career Growth: Grow in a business that provides both internal and external training to help you develop and progressBefore You Apply
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