Customer Service Coordinator Job

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Customer Service Coordinator

Job Posted: 9 days ago

  • Salary: £ 30,000/Annum

    Job Type: Permanent

  • Location: Redditch

Expire in: 19 days

Job Description

Our client is looking for a Customer Services Coordinator role to process and coordinate customer orders and deal with any enquires. You will be the main point of contact for a small number of large customer accounts. This is a busy and exciting role where they would want you to build and develop existing relationships providing delivery advice/ order acknowledgement etc Customer Services Coordinator duties:- Process new and existing customer enquiries and orders via phone or email Provide delivery timescales to customers Liaise with key departments to ensure order availability and lead times Monitor stock levels of packaging, products and finished goods Monitor and coordinate the production process to ensure orders are processed on time and advising customers of any delays or issues Liaise with customers to obtain regular forecasts and liaise with internal departments to ensure they are able to fulfil customers’ requirements The successful Customer Services Coordinator will have the following skills and experience: - A proven track record in a similar account manager / internal sale or after sales role customer service role. Strong negotiation skills Complaint handling experience Logistics experience handling deliveries etc Strong IT skills – particularly excel but PowerPoint as well would be a distinct advantage Previous import experience would be advantageous but no0t essential In return you can expect to receive a basic salary of between £24000-£30,000 depending on your experience plus the benefits below 40-hour contract Free parking on site  If you think you have the skills and experience that my client is looking for then please call Michelle Laight on (phone number removed) or alternatively click APPLY and I will be in touch soon
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