Customer Service Coordinator Job

Apply for Customer Service Coordinator Job On Vita CV

Image

Customer Service Coordinator

Job Posted: a month ago

  • Salary: £ 25,000/Annum

    Job Type: Permanent

  • Location: Leighton Buzzard, Central Bedfordshire

Expire in: 4 days

Job Description

Customer Service Coordinator My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team. Basic Salary: Circa £25k plus bonus Location: Office based, Leighton Buzzard Hours: 8.30am-5.00pm Mon to Fri Job Summary The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts. Key Duties and Responsibilities Service and Returns * Respond to Item Return enquiries via phone, email, and website service page * Organise safe return of items and book-in the goods upon arrival * Perform basic testing and fault-finding of returned items * Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment * Chase outstanding purchase order returns from vendors * Raise sales orders for returned/repaired/replacement goods * Charge and invoice customers for repair/shipping costs * Ship and invoice* repaired/replacement goods back to customers Courier Liaison (Delivery Issues) * Respond to customer delivery issue enquiries and liaise with couriers Spare Parts * Respond to customer spare part enquires * Price-up spare’s orders and prepare spare part quotes / sales orders * Ship and invoice spares orders General * Assist with warehouse duties as required * Support the sales team by answering the company phones * Assist with marketing functions as required * Invoicing completed in liaison with Accounts Department. Experience / Education Required * Good basic level of education (i.e., schooling / further education) * At least 2 years’ experience in Customer Service-related roles * B2B customer service experience (ideal but not essential) * Experience and/or desire to work within a busy office environment working closely with your colleagues Skills / Knowledge * Good communication and numeracy skills * Computer skills: * Self-disciplined and self-motivated * Able to maintain good relationships with customers, vendors and colleagues * Able to multi-task, work in a fast-paced environment and to prioritise * Able to work alone with minimal supervision * Great attention to detail
Before You Apply

Do not include the following in your job application, CV, or cover letter:

  • Bank details.
  • National Insurance number.
  • Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Share This Job

© Vita CV: Registered in England and Wales (16187919).