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Customer Service Coordinator
Job Posted: 14 days ago
Salary: £ 35,000/Annum
Job Type: Permanent
Location: London
Expire in: 13 days
Job Description
Join a Fast-Growing Sweet Treats Brand as a Customer Service Coordinator!
Are you passionate about delivering top-tier customer service and working with a fast-growing, trend-setting sweet treats brand? Our client, a leader in indulgent desserts, is looking for a Customer Service Coordinator to join their dynamic Customer Supply Chain Team and play a key role in ensuring smooth and efficient operations.
Details:
✔ £30-35k
✔ South-East England
What You’ll Be Doing:
🍩 Customer Relationship Management – Act as the key point of contact for retail partners, ensuring excellent service and seamless communication.
📦 Order & Inventory Coordination – Process orders, monitor stock levels, and collaborate with supply chain teams to ensure on-time deliveries.
📊 Order to Invoice Management – Use SAP or similar ERP systems to track orders, shipments, and invoicing with accuracy.
📞 Customer Support – Handle queries, resolve issues, and proactively address any potential service disruptions.
🚚 Logistics & Supply Chain Support – Work closely with production and planning teams to ensure stock availability, accurate forecasts, and smooth deliveries.
🤝 Team Collaboration – Support commercial meetings and contribute to continuous improvement initiatives.
What You’ll Need to Succeed:
✔ Experience in customer service, order management, or supply chain coordination, preferably within FMCG, food, or retail.
✔ Strong problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
✔ Proficiency in SAP or a similar ERP system.
✔ A proactive and customer-focused mindset—you're a team player who thrives in a collaborative and dynamic businessBefore You Apply
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