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Customer Service Assistant (French Speaking)
Job Posted: a day ago
Salary: £ 25,000/Annum
Job Type: Permanent
Location: SA1, Swansea, City and County of Swansea
Expire in: a month
Job Description
Customer Services Assistant, (French Speaking)
Location: Swansea, Hybrid
Salary: £25,000pa
Our client, one of the largest training providers globally, is looking to recruit a French Speaking Customer Services Assistant to be the First Point of Contact for all customer inquiries coming from Europe.
Main duties:
* Responsible for resolving customer service issues and providing advice, guidance, and support to both sales teams and clients across Europe.
* Build rapport by interacting with customers, delegates via email and telephone, providing solutions that meet their expectations.
* Respond to customer requests in a timely manner via email or telephone.
* Logging, updating, and creating tasks through the ticketing system as and when required.
* Process payments over the telephone with customers.
* Check invoices on behalf of billing and providing customer updates as required.
* Liaise with customers regarding all queries pertaining to events, registration, and payments.
* Occasional travel to London Events to assist the Event Managers and help with delegate registrations.
Experience and Skills required:
* Applicants must be native speakers of a European Language, French would be preferred and must speak and write in English.
* Previous experience working in a Customer Services role.
* Excellent IT skills.
Note: This is a hybrid role working 3 days in the office, 2 remotely.
For further information, please get in touch.
(NLR is acting as an Employment Agency on behalf of its Client)Before You Apply
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