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Customer Service Agent
Job Posted: 16 days ago
Salary: £ 22,500/Annum
Job Type: Temporary
Location: PO3, Hilsea, Portsmouth
Expire in: 12 days
Job Description
Customer Service Advisor – Portsmouth
Salary is £22,500 (Depending on Age/Experience)
Radiators 4u are seeking an enthusiastic Customer Service Agent to join our fast growing friendly team in Portsmouth.
We pride ourselves on our continued success and looking for a confident person with excellent communication skills, Passionate about helping customers and have the motivation to efficiently handle multiple tasks Monday-Friday 9am to 5pm
If this sounds like you, we’d love to hear from you!
Responsibilities
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Inbound/outbound customer service calls
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Handling general enquiries, returns and complaints
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Corresponding with Customers over the phone and emails
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Identify a customer needs and deal with them in a timely manner in accordance with our Service level agreement
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Dealing with after sale queries and issues
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Managing all admin from beginning to end relating to the customer communication
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Data entry into our SAP (in-house) system
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Managing customers expectations
Candidate Qualities & Experience
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Call centre or non customer-facing customer service experience essential
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An excellent telephone manner and clear communication skills, must be both written and verbal.
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Ability to achieve the best outcome for the customer when faced with obstacles
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Able to work in a high tempo environment
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Team player, organised and strong attention to detail.
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Be able to multi task efficiently
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Benefits
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Salary is (depending on age/experience)
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Pension plan.
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Long term opportunities and career development.
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Supportive management and colleagues.
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Fun, social, vibrant team environment.
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Free car parking.
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Free tea, coffee, Squash, fruit & healthy snacks
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28 days holiday inclusive of bank holidays
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Cycle to Work schemeBefore You Apply
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