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Customer Service Agent
Job Posted: 4 days ago
Salary: £ 31,200/Annum
Job Type: Contract
Location: Birmingham
Expire in: 23 days
Job Description
We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank. You will be assisting customers contacting the General Insurance department
Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday and Saturday 9-1pm. Shifts will be decided in advance.
This is a great opportunity to develop in the financial services sector.
What you’ll be doing as Customer Service Agent:
Managing inbound calls as part of the first notification service for those who are looking to register an insurance claim.
Support General Insurance customers when something has gone wrong in their home ranging from the loss of possessions to total loss claims.
Building rapport to provide quality experiences and being empathetic to the situation.
Identify fraud, misrepresentation and non-disclosure as appropriate.
Tracking and documenting action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
Work to client and regulatory policies and procedures at all times.
What we’re looking for in a Customer Service Agent:
Good experience working in a customer service role.
Excellent communication and relationship management and experience of dealing with customers in difficult situations.
Proactive and motivated to resolve queries first time and exceed service expectations.
Strong attention to detail.
Are you enthusiastic about starting a career in finance? Are you passionate about providing an excellent experience? If you’ve answered yes to both then please apply! We look forward to meeting you! To apply for this role as Customer Service Agent, please click apply online and upload an updated copy of your CV.
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