Customer Service Agent - Banking Job

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Customer Service Agent - Banking

Job Posted: 8 days ago

  • Salary: £ 30,000/Annum

    Job Type: Permanent Temporary

  • Location: Birmingham

Expire in: 20 days

Job Description

Job Advertisement: Customer Service Agent YOU MUST HAVE B2C (NON-BRANCH-BASED) BANKING EXPERIENCE TO BE ELIGIBLE TO APPLY FOR THIS ROLE. Location: Birmingham Job Type: Hybrid (Office/Home-based) Contract: Perm Start Date: ASAP Are you a proactive and customer-focused individual with a passion for delivering exceptional service in the banking sector? Join our client, an innovative and rapidly growing financial organization, as a Customer Service Agent and play a key role in shaping the customer experience during an exciting period of growth. Key Attributes for the Role Proven experience in a customer-facing banking role, with a focus on delivering exceptional service. A strong drive and initiative, with the ability to adapt and thrive in a dynamic environment. A customer-first mindset combined with technical knowledge to provide effective support. Demonstrated B2C banking experience, showing an understanding of individual customer needs. About the Role As a Customer Service Agent, you will ensure customers receive top-tier service across various channels, contributing to the company's success as it prepares for its official launch. Key Responsibilities: Customer Interaction: Handle inquiries via phone, email, social media, and in-app chat (post-launch). Complaint Management: Address and resolve customer complaints promptly and effectively. Vulnerable Customer Support: Provide tailored assistance to customers requiring extra care and understanding. Administrative Support: Maintain operational efficiency through general admin tasks. Issue Resolution: Troubleshoot and guide customers through technical issues with clear communication. Escalation: Refer complex issues to senior management when necessary. Performance Monitoring: Collaborate with the Head of Customer Services to meet quality and service targets. Risk Awareness: Identify and report risks, maintaining necessary controls. Continuous Improvement: Provide customer feedback to support ongoing service enhancements. Key Knowledge and Skills Experience: Minimum of 2 years in customer service, ideally within financial services. Communication: Exceptional verbal and written communication skills, maintaining professionalism and empathy. Problem-Solving: Analytical skills to identify issues and implement practical solutions. Time Management: Ability to manage multiple tasks and prioritize effectively. Empathy: Genuine care in understanding and resolving customer concerns. Conflict Resolution: Adaptable and positive in handling a wide range of customer challenges. Teamwork: Collaborative mindset to contribute to a supportive and high-performing team environment. Work Environment and Benefits Hybrid Schedule: Up to 3 days per week in the office. Working Hours: 9:00 AM – 5:30 PM, with flexibility where needed. Holidays: 25 days annual leave, your birthday off, and additional financial services benefits. Why Join? Innovative Culture: Work with a forward-thinking organization that values employee contributions. Career Growth: Opportunities for professional development and advancement. Supportive Team: Collaborate in a positive and empowering environment
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