Customer Service Advisor Job

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Customer Service Advisor

Job Posted: 14 days ago

  • Salary: Competitive

    Job Type: Permanent

  • Location: Harlow, Essex

Expire in: 14 days

Job Description

Are you based in the Harlow area? Do you have a passion for working with people and enjoy a fast-paced and varied role? Jewson Partnership Solutions (JPS) specialise in providing supply solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities. We're on the hunt for a Customer Service Advisor to join the team in our branch in Harlow, who's as passionate about great service as we are! We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends!) Location: Jewson Partnership Solutions, Mead Park Depot, Harlow, CM20 2SE Key Responsibilities The main focus of this role is managing customer service and admin for this busy branch. You'll be a point of contact for customers and be vital to the organisation and running of the branch by covering important admin duties. Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values Use our in-house systems and Microsoft packages to manage branch administration: process customer orders, organise delivery times, manage stock control and delivery invoices and keep customers updated throughout their journey with us Serve customers at the trade counter, offering proactive help and advice Pick and prepare customer orders in our warehouse, load and unload customer and delivery vehicles Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts and rotations Work with colleagues to suggest opportunities for improvement Required Skills and Experience IT literate - experience with Microsoft packages Previous industry experience preferred but not essential Experience in a customer facing environment Passion for working with people with a positive can-do attitude A driving license would be beneficial for this role What's in it for you: Competitive salary and discretionary bonus A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support Generous employee discounts Access to discounts with hundreds of your favourite high street and online retailers Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child Why STARK? At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! What's next… If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis
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