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Customer Service Advisor
Job Posted: 21 days ago
Salary: £ 22,000/Annum
Job Type: Permanent
Location: Bracknell
Expire in: 7 days
Job Description
Customer Service Advisor
We like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.
Fonehouse work with large network providers to bring great mobile phone deals to our customers. We have a customer base of nearly half a million with our online business equating to over 70% of our sales. These roles within the customers contact centre will be supporting the success of this business by being the first people our valuable customers get to speak to.
If you think you have what it takes to be a member of our team, then please apply, so we can start a conversation with you about how we could work together.
Main duties
Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
Will be able to work under their own initiative and alongside fellow team colleagues.
Able to achieve realistic key performance indicators and targets.
You will be highly motivated to provide solutions on a first-time resolution basis.
The ideal candidate will have experience of working within a customer service industry.
The ideal candidate will have
Great knowledge of Microsoft Office 365 products.
Excellent communication skills both verbal and written to deal with calls, live chat and email.
Experience of working within a customer service environment.
The ability to work in a fast-paced industry.
Want to work somewhere where you are valued as a team member.
In return we offer
Competitive salary
Individual monthly bonus based on performance
Opportunity for career progression
22 days holiday plus bank holidays
Pension scheme
Social activities
Free parking
Schedule
7.5-hour shift
Occasional weekend working
If you think you have what it takes to be a member of our Customer Service team, then please apply nowBefore You Apply
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