Customer Service Advisor Job

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Customer Service Advisor

Job Posted: 18 days ago

  • Salary: £ 33,000/Annum

    Job Type: Permanent

  • Location: City of London, London

Expire in: 9 days

Job Description

This position is for a Customer Service Advisor in the Healthcare industry. The role requires a dedicated team member capable of providing excellent service to clients in a fast-paced healthcare environment. Client Details The company is a reputable healthcare provider with a workforce of over 2000 dedicated professionals. It is renowned for its commitment to innovation, patient safety, and high-quality care. Situated in Regents Park, it offers a vibrant and supportive work environment. Description Provide exceptional customer service to all patients and visitors. Handle incoming calls and respond to email queries. Book appointments and manage patient records. Process payments and handle billing queries. Escalate complex issues to the appropriate department. Contribute to the continuous improvement of customer service processes. Participate in team meetings and training sessions. Maintain a high level of knowledge about the company's services and products.Profile A successful Customer Service Advisor should have: A qualification in a relevant field. Strong communication and interpersonal skills. Experience in a customer service role, preferably in the healthcare industry. Proficiency in using customer relationship management (CRM) software. Ability to work in a team and handle pressure in a fast-paced environment. Excellent problem-solving skills.Job Offer A salary ranging between £27,000 - £33,000 per year. A supportive and diverse company culture. Comprehensive training and development opportunities. Generous holiday leave. A unique opportunity to work in a vibrant location at Regents Park.We encourage all interested candidates with a passion for healthcare and customer service to apply for this exciting Customer Service Advisor role
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