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Customer Service Advisor
Job Posted: 24 days ago
Salary: £ 28,500/Annum
Job Type: Permanent
Location: BN1, Stanmer, Brighton and Hove
Expire in: 4 days
Job Description
Flair Group are currently working with an industry recognised building maintenance contractor based in Brighton. Our client requires an experienced Customer Service Advisor / Help Desk Co-ordinator to join their established team.
Purpose of the Job:
As a Customer Service Advisor / Help Desk Co-ordinator, you will be responsible for providing a first-class service to clients, this includes managing phone calls and emails as well as maintaining databases and providing administrative assistance.
Key Responsibilities:
* Ensuring clients receive requested products and services in a timely fashion.
* Coordinate with staff members to ensure consistent service.
* Maintain comprehensive records of activity.
* Ensure customer service is timely and accurate.
* Contribute to improving customer support by actively responding to queries and handling complaints.
* To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
* To uphold and promote the good name of our client at all times.
For more information please call Stacey at Flair Group. Alternatively, apply to the advert and a member of the team will be in contactBefore You Apply
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