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Customer Service Advisor - Phone, Email and Livechat
Job Posted: 12 days ago
Salary: £ 25,000/Annum
Job Type: Permanent
Location: NG1, Nottingham, Nottinghamshire
Expire in: 16 days
Job Description
Call Centre - Customer Service (Phone, Email and Livechat)
Full Time/Permanent
Nottingham City Centre
We are seeking a Multi-Skilled Customer Service Advisor to join our clients brand new team. The ideal candidate will be responsible for providing exceptional customer service and support to clients in a timely and professional manner.
Hours: Monday to Friday - Rotational shift pattern between 8am and 6pm
Salary: £25,000 + £1500 annual bonus (based on personal performance)
Location: Nottingham City Centre (NG1)
Training: 3 months training followed by 3 months grad bay
Role:
* Providing excellent customer service to existing customers via phone, email and webchat
* Ability to handle high volume of calls, chats and emails with degrees of questions or concerns
* Comfortable navigating multiple windows and tabs on a computer
* Must be able to work within a team environment, communicating with other agents.
* Customer focused
* Be able to navigate and learn multiple computer systems
* Problem solving skills and deliver timely resolution
* Work towards several different targets
* Ability to manage multiple priorities and multi-task.
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