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Customer Service Advisor – Part Time
Job Posted: 20 hours ago
Salary: £ 24,000/Annum
Job Type: Permanent
Location: Sunderland, Tyne & Wear
Expire in: a month
Job Description
Rewards and Benefits On Offer;
* Great Working Environment – a very friendly culture and team atmosphere
* The opportunity to work with a dynamic and cultured team of professionals
* A permanent position
* Onsite parking is available.
* Immediate starts!
The Company you will be working for;
Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.
The Role you will be doing;
* Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.
* You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.
* Deliver excellence in Customer Service and Technical advice.
* Update all customer contact notes onto the company’s computer system and database.
* Take customer payments.
* Issue replacement products as required.
* Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.
* Ensure all technical enquiries received by e-mail are managed and cleared.
* Admin duties when required, such as data entry, spreadsheets, and other office tasks.
* Authorise service calls received from engineers on site.
* To undertake the necessary and relevant training on company products.
* To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.
* Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.
* Ensure to adhere to companies Health & Safety policy & procedures.
About you;
* Previous Experience working a Technical related support role is advantageous.
* Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.
* Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.
* Capable of handling high call volumes at all levels including demanding calls.
* Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.
* Reliable and punctual.
* Strong competency and ability to use various computerised systems with good typing skills.
* Experience in using Microsoft Office based systems, including CRMBefore You Apply
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