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Customer Service Advisor - Part Time
Job Posted: 6 hours ago
Salary: £ 12.21 - 12.21 / Hour
Job Type:
Location: SN3, Stratton Saint Margaret, Borough of Swindon
Expire in: a month
Job Description
About the Customer Service Advisor role:
* Monday to Friday - No weekends!
* Working hours are 13.30 - 17.30 total of 20 hours per week
* £12.21 per hour
* Temporary to Permanent role
* Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
* Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
* Liaise with other internal team members
* Entering information on two different customer record systems
* Dealing with transport and customer queries
* Entering information into reporting spreadsheets
* Build and maintain relationships with key customers
* Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
* Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
* Excellent interpersonal and active listening skills
* Clear communication skills and a strong command of the English language
* Strong attention to detail and articulate both verbally and written
* Ability to work independently
* Passionate about good customer service experience
To be considered for the Part Time Customer Service Advisor role apply todayBefore You Apply
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