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Customer Service Advisor
Job Posted: 11 days ago
Salary: £ 22,636.8/Annum
Job Type: Temporary
Location: Telford, Telford and Wrekin
Expire in: 16 days
Job Description
Customer Service Advisor
Telford
Temporary until the end of March 2025
£11.79 per hour
Monday-Friday 8:30am-5pm, 37.5 hours per week
Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for at around 5-6 weeks and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.
Responsibilities and duties will include, but not limited to:
* Primarily answering inbound phone calls, approximately 45 per day.
* Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
* Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
* Schedule appointments for Warranty call outs, commissioning, assembly and repairs
* Accurately record customer data in accordance with legal requirements under the Data Protection Act
*
Skills and Experience
* Experience working in an environment where customer service is paramount
* A proactive approach to building relationship internally & externally
* Excellent communication skills and telephone manor
* A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
* Confident in dealing with telephone and email queries
* A natural listener and problem solver who is both empathetic and patient
* Able to remain calm when dealing with emotional, difficult or distressed customers
* Quick and accurate keyboard skills and experience of using databases
* IT literate in a range of Microsoft and Google applications
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: SW26487Before You Apply
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