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Customer Retentions Advisor
Job Posted: 16 days ago
Salary: £ 28,000/Annum
Job Type: Permanent
Location: L26 9TJ
Expire in: 12 days
Job Description
Job Description: Customer Retention Specialist – Social Care Training Company
Position: Customer Retention Specialist
Location: Remote (with travel required for team collaboration in the UK and Northwest)
Salary: £27,000 per annum + incentives
Team: Professional, dynamic and ambitious team
About Our Client
Our client is a forward-thinking specialist training company committed to delivering high-quality training solutions that support the development of social care professionals. They are looking for a driven and ambitious Customer Retention Specialist to join their knowledgeable professional trusted team. This is an excellent opportunity to work remotely while also contributing to team collaboration and client retention across the UK and Northwest.
Key Responsibilities
Client Relationship Management: Build and maintain strong, lasting relationships with existing clients to ensure continued satisfaction and retention of services.
Communication: Engage with clients regularly through calls, emails, and video conferences to assess their needs and ensure they are receiving the best training solutions.
Retention Strategy: Develop and implement effective strategies aimed at improving client retention, minimizing churn, and identifying opportunities for upselling or additional services.
Account Management: Oversee and manage key client accounts, ensuring they are getting the full value from the training services provided.
Team Collaboration: Work closely with other teams, including sales and training, to ensure a seamless client experience. Attend team meetings and collaborate in person as required in the UK and Northwest regions.
Reporting and Analysis: Track and analyse retention metrics to identify trends, client needs, and areas for improvement.
What We Offer
Competitive Salary: £27,000 per annum with additional performance-based incentives.
Career Growth: Opportunities for development and progression within a growing and innovative company.
Flexible Working: Remote working with the flexibility to manage your own schedule.
Dynamic and Supportive Team: Join a young and motivated team passionate about the social care sector.
Incentives: Achievable targets with rewards tied to retention success.
Requirements
Essential:
Knowledge of Social Care: A strong understanding of the social care sector, including its challenges and training needs.
Driven and Ambitious: A self-motivated individual with a passion for achieving targets and improving client retention.
Excellent Communication Skills: Strong verbal and written communication skills with the ability to build rapport and engage clients effectively.
Organized and Multi-tasking: Able to manage multiple accounts and tasks simultaneously while maintaining attention to detail.
Personable and Articulate: Friendly, professional, and confident when interacting with clients and colleagues.
Team Player: Ability to work collaboratively with a remote team and travel to meetings across the UK and Northwest.
Flexible: Willingness to travel for team collaboration and client meetings. Desirable:
Previous experience in customer retention or account management, particularly in the social care or training sectors.
How to Apply
If you are a driven, ambitious, and personable professional with a strong understanding of social care, we want to hear from you. Apply today and join our client’s growing team, where you can make a meaningful impact while working in a dynamic and supportive environmentBefore You Apply
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