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Customer Operations Assistant
Job Posted: 3 days ago
Salary: £ 27,510/Annum
Job Type: Permanent
Location: Bicester, Oxfordshire
Expire in: 25 days
Job Description
Job description
Role Overview: Customer Operations Assistant
Location: Bicester
Reports to: Operations Manager / Team Leader
About the Role
This position involves working with a company that specializes in the distribution of high-performance coatings for various applications, including joinery, metal, and plastics. The role supports a team focused on production, warehousing, and logistics to ensure efficient operations and exceptional customer service.
Role Purpose
As a Customer Operations Assistant, you will serve as a crucial link between Operations and Customer Services. The role emphasizes seamless collaboration, operational efficiency, and maintaining high-quality service standards to meet customer needs.
Key Responsibilities
Operations Support
* Ensure customer orders are manufactured, picked, and dispatched efficiently.
* Work with team leaders to achieve daily production goals.
* Maintain compliance with health and safety standards, conducting regular inspections.
* Respond to changing customer order requirements and resolve queries effectively.
* Coordinate shipments with carriers, manage stock levels, and oversee waste scheduling.
* Ensure proper maintenance of tinting machines and uphold workspace cleanliness.
* Support team leaders in daily operations and drive continuous improvement initiatives.
Customer Service Excellence
* Deliver outstanding customer service in-store to uphold the company’s quality standards.
* Provide expert product advice and assist customers with selecting the best solutions, including custom paint mixing.
* Process customer orders accurately and efficiently.
Essential Skills and Competencies
* Strong knowledge of customer service and operational processes.
* Ability to plan and prioritize tasks effectively while meeting deadlines.
* Proficiency in IT systems, including ERP and sales order processing software.
* Excellent communication and interpersonal skills to foster collaboration.
Desirable Skills
* Experience with platforms such as M365, CRM, and ERP systems.
* Forklift certification (Atlet/Counterbalance/Reach) is advantageous.
Personal Attributes
* Creative: Open to new ideas and improvements while adhering to safety protocols.
* Persistent: Committed to completing tasks accurately and ensuring customer satisfaction.
* Fair: Honest and balanced in decision-making to benefit both the company and customers.
* Team-Oriented: Supportive of colleagues and confident in presenting ideas and leading conversations.
* Customer-Focused: Skilled in managing stakeholder commitments and ensuring timely follow-up.
Qualifications
* Professional and polite demeanor with strong customer support skills.
* Basic understanding of supply chain ERP systems.
* Willingness to learn and develop further skills, with additional training opportunities available (e.g., Fire Marshal or First Aid).
Why Apply?
Join a team that values collaboration, innovation, and dedication to quality service. This role offers a great opportunity to make a tangible impact while developing your skills and career in a dynamic environmentBefore You Apply
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