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Customer Experience Manager
Job Posted: 5 days ago
Salary: £ 45,000/Annum
Job Type: Permanent
Location: Swansea
Expire in: 22 days
Job Description
Join a Thriving Luxury Ecommerce Business as a Customer Experience Manager
Are you passionate about delivering exceptional customer experience? An exciting, growing ecommerce retail business, renowned for its luxury products and impressive growth trajectory, is seeking a dedicated Customer Support Specialist to join its dynamic team. This role offers a unique chance to contribute to a brand that is on an exciting journey of expansion and innovation.
Why This Role Stands Out:
- Be Part of a Visionary Brand: Join a company that is not only growing but also setting new standards in the luxury ecommerce sector. Your contributions will directly impact the brand's continued success and evolution.
- Professional Growth: This role is integral to the company's development, offering you the chance to shape and enhance customer support processes and systems. Your proactive approach will prepare the business for future growth, providing you with invaluable experience and career development.
- Multi-Channel Engagement: Engage with customers through various channels including phone, live chat, and socials. Your expertise will ensure that every customer interaction is seamless and memorable.
- Collaborative Environment: Work in a supportive and innovative office environment in Swansea, Wales. Collaborate with a team that values your insights and encourages continuous improvement.
The Role:
- Deliver exceptional customer support across multiple channels, ensuring a high level of satisfaction.
- Develop and refine processes and systems to enhance customer experience and support future growth.
- Collaborate with the team to identify and implement best practices in customer support.
About You:
- Proven experience in customer support or customer experience roles, ideally within the ecommerce sector. However, candidates from tech or banking sectors with relevant phone, live chat, and social media experience are also encouraged to apply.
- Strong communication skills and a customer-centric mindset.
- Ability to commute to the office in Swansea, Wales.
This role is perfect for a customer support professional looking to make a significant impact within a luxury ecommerce business. If you are ready to take on a pivotal role in a growing company, this is your chance to shineBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Experience Manager job near me in Swansea! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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