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Customer Delivery Executive - RESVI
Job Posted: 2 days ago
Salary: £ 38,000/Annum
Job Type: Permanent
Location: London,London
Expire in: 25 days
Job Description
Customer Delivery Executive – Social Value Portal
Join a fast-growing organisation that’s transforming how businesses deliver social value. Social Value Portal is looking for a Customer Delivery Executive to support our clients in maximising their social impact through our innovative Real Estate Social Value Index (RESVI). Enjoy a competitive salary of up to £38,000, hybrid working (2-3 days in our London office), and fantastic benefits, including private medical insurance and 6 paid volunteering days per year.
Who We Are
At Social Value Portal, we help organisations measure, manage, and report on their social impact. Since our launch in 2014, we have become the UK’s leading social value measurement platform, unlocking over £47 billion in social value.
The Role
As a Customer Delivery Executive, you will work closely with our Real Estate clients, ensuring seamless onboarding, data accuracy, and engagement with the Real Estate Social Value Index (RESVI). This role is ideal for someone who thrives in customer-facing positions, enjoys problem-solving, and is passionate about helping businesses deliver meaningful social impact.
Your Responsibilities
Customer Onboarding & Support: Guide new clients through the onboarding process, ensuring they understand how to set up projects and input data accurately.
Stakeholder Engagement: Build strong relationships with clients and partners, ensuring they achieve their social value goals.
Data & Reporting: Prepare and analyse datasets, check for accuracy, and generate reports using Excel and Power BI.
Customer Training: Host virtual training sessions and drop-in calls to answer client queries and enhance product adoption.
Collaboration & Insights: Work with marketing, sales, and product teams to improve services and create case studies based on customer success stories.
What You Need to Succeed
Experience in a customer-facing or customer success role, ideally in a SaaS or B2B environment.
Strong understanding of customer success principles and a client-centric approach.
Excellent communication and relationship-building skills.
Ability to analyse data, identify trends, and create reports.
Experience with CRM tools (ideally Salesforce) and Microsoft Excel.
Organised, process-driven, and proactive in problem-solving.
Why Join Us?
We believe in flexibility, growth, and employee well-being. Here’s what we offer:
Competitive salary of £30,000 - £38,000 (dependent on experience).
Hybrid working model – 2-3 days per week in our London office.
25 days of annual leave, plus UK bank holidays and your birthday off.
6 paid volunteering days per year to give back to causes that matter to you.
Private medical insurance from day one and access to a 24/7 Employee Assistance Programme.
£400 annual learning budget to support your personal and professional development.
Enhanced parental leave (6 months fully paid maternity leave, 1 month fully paid paternity leave).
Ethically invested pension scheme (matched up to 5%).
Diversity, Inclusion & Belonging
At Social Value Portal, we are committed to building an inclusive workplace that celebrates diversity. We actively encourage applications from all backgrounds and welcome people of all abilities. We leave no room for discrimination and embrace diversity in all forms.
How to Apply
If you’re passionate about helping businesses make a real social impact, we’d love to hear from you. Click to ApplyBefore You Apply
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