Apply for Customer Care Coordinator Job On Vita CV
Customer Care Coordinator
Job Posted: 18 days ago
Salary: £ 25,000/Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: 10 days
Job Description
Customer Care Coordinator/Housing
Our client is an Urban Regeneration Specialist who are
developing homes that transform once-loved cityscapes into modern, vibrant living spaces. Extensive works and upcoming in the East and West Mids they are expanding their workforce and are seeking a customer care coordinator.
Specification of Customer Care Coordinator role include:
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
* Maintain the relevant Customer Care log/monitor.
* Check invoices and forward for payment.
* Liaise with the Buying department to order materials as and when required.
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations.
* Liaise with Site Teams to ensure remedial works are completed within timescales.
* Liaise with Sales Teams to ensure customer queries are answered.
* Booking appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
* Experience of working as an Administrator or Customer Care Coordinator in a fast paced environment.
* Experience of working within the construction or house building sector is desirable.
Qualifications and Training
* GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
* Solid interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
* Ability to liaise with internal and external personnel
* Solid administration skills with the ability to coordinate numerous issues during the working day
* Work to deadlines in a fast paced environment
* Ability to work on own initiative
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
© Vita CV: Registered in England and Wales (16187919).