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Customer Care Advisor
Job Posted: 12 days ago
Salary: £ 29,000/Annum
Job Type: Permanent
Location: Salfords, Surrey
Expire in: 16 days
Job Description
Our client in Salfords is seeking a Customer Care Advisor to join their team on a permanent basis. The ideal candidate will be responsible for managing customer complaints, credit control, issuing credits, and helping turn complaints into sales opportunities. This role requires a strong and resilient personality to effectively manage difficult situations and maintain positive customer relationships. It offers a great opportunity for someone who thrives in a customer-facing environment and is looking to work within a dynamic and supportive team.
Key Responsibilities:
* Handle customer complaints and concerns in a professional, empathetic, and resilient manner.
* Turn customer complaints into sales opportunities, providing effective solutions and ensuring customer satisfaction.
* Perform credit control duties, ensuring accurate processing of payments and outstanding balances.
* Issue credits and manage customer accounts efficiently.
* Work with Dynamics 365 or similar CRM systems to manage customer inquiries and updates.
* Route calls appropriately, ensuring customers are directed to the correct department when necessary.
* Spend 4 days a week in Salfords and 1 day a week at the Head Office in Coulsdon, collaborating with the Financial team and strengthening internal relationships.
Key Requirements:
* Proven experience in a customer service or customer care role.
* Strong ability to turn complaints into sales through excellent communication and problem-solving skills.
* Experience with credit control and issuing credits.
* Knowledge and experience using Dynamics 365 or a similar CRM system.
* Full driving license required for occasional travel between Salfords and Coulsdon.
* Strong and resilient personality, capable of managing challenging customer interactions and maintaining professionalism.
* Excellent interpersonal skills and the ability to build and maintain strong relationships with both customers and internal teams.
* Strong organisational skills with attention to detail.
Benefits:
* Permanent position with competitive salary.
* Opportunity to work closely with the Financial team and build strong internal relationships.
* Flexible working location (Salford-based with one day at Head Office).
* Supportive and friendly team environment.
* Mon to Fri - 40 hours per week
If you are a strong and resilient individual with a passion for customer service, credit control, and are looking for an exciting new challenge, we would love to hear from youBefore You Apply
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