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Customer Care Advisor
Job Posted: 20 days ago
Salary: £ 24,000/Annum
Job Type: Permanent
Location: Bridgwater, Somerset
Expire in: 8 days
Job Description
JOB TITLE: Customer Care Advisor
LOCATION: Bridgwater, Somerset
SALARY: £24,000 PA
HOURS: 37.5 hours per week, between 8am and 5pm
BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive pension scheme and access to an award-winning Employee Assistance Programme service.
Are you a passionate Customer Care Advisor looking to join a dynamic and innovative team? Our client, highly successful manufacturing company, is seeking a talented individual like you to provide outstanding customer care and build strong relationships with customers and colleagues alike. Join their welcoming team and be part of their continued success!
MAIN RESPONSIBILITIES:
Respond in a professional, polite, and timely manner to queries coming from all channels (email, phone, social media, etc.)
Process and manage the full order cycle using the ERP system, including understanding and communicating stock availability, placing orders to meet customers' expected delivery dates, monitoring order status, liaising with couriers, and communicating any issues / delays to customers
Keep track of outstanding projects and keep customers updated at all times
Manage complaints effectively
Learn and adhere to all company procedures and requirements
Keep up to date with the company Terms & Conditions and our Customers' Contract Agreements, including returns and product warranties
Work closely with the Supply Chain and Sales Managers to overcome blockers and maximise order posting
Provide support to the external Sales team
Identify opportunities to improve service and provide feedback on potential challenges and root cause analysisKEY SKILLS:
Excellent verbal and written communication skills with previous customer service experience
Polite, friendly, and professional demeanour
Strong organisational skills and attention to detail
Ability to build rapport via phone, chat, and email
Competent in Microsoft Office
Flexibility and adaptability in managing multiple tasks
Problem-solving and analytical skills
Positive can-do attitude
Self-motivatedNEXT STEPS: Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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