Customer Care Administrator Job

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Customer Care Administrator

Job Posted: a day ago

  • Salary: Competitive

    Job Type: Permanent

  • Location: HP9, Beaconsfield, Buckinghamshire

Expire in: a month

Job Description

Customer Care Administrator Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Administrator to play a crucial role in ensuring that our customers receive the highest standard of after sales care which matches the quality of our properties. About the role of Customer Care Administrator * Supporting the Customer Care Manager to ensure that all customer matters are fully resolved. * You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal, in a professional and friendly manner * Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives * Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives ensuring that all work is completed efficiently and to full resolution. * Maintain an excellent level of communication with all relevant parties. * Ensure customers are regularly updated with information on the resolution of their defects * Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction * Assist with contra-charging by administering timely communications * Keep internal teams up to date with customer feedback. * Manage and maintain the recording of relevant information on Clixifix. * Ensure accurate and up to date information is recorded for each customer. About you * First class customer service skills, expertly balancing empathy and professionalism * Ideally with some experience in the construction or building industry or a willingness to learn * Great at organising and keeping on top of a busy but rewarding workload * Enjoys resolving problems, can ask relevant questions to gain the information to do so * Friendly and personable nature which comes across in their communication, both written and verbal * A great team player who are supportive of colleagues. What we offer in return * Friendly, supportive team and a welcoming culture * Impressive, modern office space providing an enjoyable space to work from * Located in beautiful Beaconsfield Old Town, close to many cafés, restaurants and shops. Easy to commute to with great road connections being just off the M40 and within a 10 minutes’ walk to Beaconsfield train station * A privately-owned business with all the benefits of a financially strong company that has stood the test of time * Competitive salary * Discretionary annual and long-term bonus schemes (up to 15% of annual salary) * Annual leave starting at 25 days to a max of 30 days * Pension scheme through salary exchange * Free life assurance plus access to an on-demand GP service * Many wellbeing benefits – free weekly fitness sessions, discounted gym membership, employee assistance programme and cycle to work scheme * Discount scheme with savings across a range of sectors * Plus many more social events throughout the year
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