Customer Account Coordinator Job

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Customer Account Coordinator

Job Posted: 4 days ago

  • Salary: £ 32,500/Annum

    Job Type: Permanent

  • Location: Lincoln, Lincolnshire

Expire in: 24 days

Job Description

Description Location: Lincoln Salary: £27,500 – £32,500 Hours: Monday – Friday, 7:30 am – 4:30 pm (30-minute lunch) – Office-based with some flexibility Benefits: 21.5 days holiday + 8 bank holidays, half-day off on your birthday, free parking, ad-hoc free lunches, discounted food from an on-site bakery, auto-enrolment pension, and a great team environment! The Opportunity Are you an energetic and proactive customer service professional looking for your next challenge? This is your chance to join a thriving and growing SME business in the food manufacturing sector! We’re looking for a Customer Account Coordinator to provide first-class customer service, process orders efficiently, and be a key point of contact for clients. This is a varied and fast-paced role where you’ll work closely with an experienced and supportive team. What You’ll Be Doing * Handling inbound customer calls and emails, processing orders, and assisting with enquiries * Managing customer accounts, providing updates on orders, deliveries, and invoices * Uploading and maintaining accurate customer records on the ERP system * Liaising with internal teams (production, despatch, and sales) to ensure smooth order fulfilment * Proactively following up on quotes and identifying opportunities for upselling (no sales targets!) * Supporting customers with product information, returns, and repairs Requirements * Previous B2B customer service experience * Strong administration and order processing skills * Confident handling inbound calls and resolving queries * A proactive approach – comfortable following up with customers * A positive, team-oriented personality – we love bubbly, engaging people! * Technical knowledge of parts/fixtures/fittings (desirable but not essential) Why Join? This is a dynamic, energetic, and growing business with exciting plans for expansion. You’ll be working in a supportive environment where initiative and personality are valued. If you’re looking for a role where you can make an impact and develop towards account management, this is a fantastic opportunity
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