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CRC Quality Control Supervisor - Rotational Africa
Job Posted: 16 days ago
Salary: £ 80,000 - 85,000 / Annum
Job Type: Permanent
Location: Ghana
Expire in: 12 days
Job Description
Are you an experienced professional with a passion for quality control and staff development? We are looking for a dedicated Quality Control Supervisor to join our team and drive excellence in our Component Rebuild Centre (CRC).
About the Role:
As a Quality Control Supervisor, you will play a crucial role in ensuring that all work adheres to correct processes, procedures, and standards. You will mentor engineers, conduct hands-on training, and implement best practices to enhance efficiency and quality. Your leadership will contribute to developing a high-performing team and maintaining world-class standards.
Key Responsibilities:
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Identify training opportunities and develop staff competence through hands-on training and mentoring.
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Ensure all work meets company and industry quality standards, including Caterpillar certification.
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Drive Continuous Product Improvement (CPS) initiatives to optimize service operations.
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Implement strict adherence to rebuild policies and procedures.
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Develop and maintain best practices documentation and identify areas for process improvement.
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Monitor customer satisfaction and ensure prompt resolution of technical inquiries and complaints.
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Work closely with internal teams, including HR, finance, IT, and product support, to streamline operations.
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Ensure all safety regulations and policies are fully complied with.
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Identify and develop new service revenue opportunities.
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Supervise a team of up to 30 direct reports, providing leadership and performance management.
What We’re Looking For:
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Education: Degree in Mechanical or Electrical Engineering.
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Experience: Minimum of 10 years in customer service and service operations, with a strong background in quality control.
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Skills: Strong problem-solving abilities, leadership, coaching, conflict management, and performance evaluation.
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Language: Fluent in English..
Why Join Us?
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Be part of a leading organisation known for quality and innovation.
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Work with industry-leading technology and best practices.
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Develop your career with extensive training and mentorship opportunities.
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Make a significant impact by driving efficiency and quality in our operations.
This is a rotational role 10 weeks on, 3 weeks off with all flights, accommodation and expenses paid.
Ready to take on this challenge? Apply todayBefore You Apply
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