Hiring Now: Counselling Manager Near You – Apply Today!
Your Next Counselling Manager Job Starts Here – Apply Now!
Counselling Manager
Job Posted: 11 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Dublin
Expire in: 17 days
Job Description
Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.
Job Overview
To work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations.
Day To Day Responsibilities as a Counselling Manager:
Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team
To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required
Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies
Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols
Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays
To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy
To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues
To support with recruitment and attend interviews when required
To hold fortnightly one-to-one meetings with individual team members
Desirable Skills and Competencies:
Experience in data entry, scheduling, and diary management. With excellent communication and customer service skills.
Self-sufficient, innovative, and driven with the ability to work independently or as part of a team.
Minimum diploma level 4 in Counselling
High level of computer literacy (MS Office, Word, Excel, and PowerPoint)
Experience working within an employee assistance programme.
Employee Benefits:
BACP (or equivalent) Membership and Accreditation Paid For
BACP CBD Hub
Up to £60 Per Month for Supervision
Inhouse Supervision
Monthly Incentives Such as Weekends Away!
Supervision
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years' service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas Bonus After 3 Years of Service
Contributory Pension Scheme
Fab Fridays - Dress Down & Free Treats
Allied Pride Network
Social Events Throughout the Year
Free Breakfast on Mondays
Free Annual Flu Vaccine
Private health insurance after 5 years' service
Life Insurance
Discounted Eye Test - Discounted Glasses/Contact Lenses Prescription
P(phone number removed)LS2R11
INDMANSBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Counselling Manager job near me in Dublin! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).