Contract Support Administrator Job

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Contract Support Administrator

Job Posted: 5 hours ago

  • Salary: £ 27,000/Annum

    Job Type: Permanent

  • Location: Cardiff

Expire in: a month

Job Description

Contract Support Administrator  Cardiff Based  40 hour Per week  Salary negotiable    Are you an Administrator looking for a new full time position in the Cardiff area, do you have good customer service experience and the ability to organise and schedule diaries.  If so this role could be for you  This Regional Facilities Services and Building Maintenance company are recruiting due to contract growth.   As Contract Support Administrator you will support the Contract Managers and existing admin team with all aspects of Administration as well as assisting with the Helpdesk team to take calls from customers who need an engineer to attend site for either planned or reactive maintenance and repair works.    This role would suit someone in a similar role currently or someone with previous admin experience and a strong customer services back ground.  An understanding of CAFM systems, maintenance and repairs would be desirable  Main Duties: All items listed below and not limited to – Following Any Instruction from Helpdesk Manager Book & Schedule all Works & Engineers Input Leads, Tasks & Quotations Organise Documentation Approve Job Cards Whilst Monitoring Vehicle Tracker Data Progress Jobs to Invoice Stage Complete Ownership of Engineers Throughout their Working Day Open New Projects Manage all Data Input on Customer Portals Complete Paperwork for Every Project i.e. Gas & Electrical Certification Complete Client Engagement - Before, During & Post Key client ownership Follow Pre Written Scripts & Procedures Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation Contractor Works Orders Purchase Orders Answer Phone, Action where Applicable & Relay Messages Accordingly   Other Qualities & Requirements: • Previous FM/Helpdesk experience essential • Smart Appearance • Good telephone manner • Punctual • Excellent verbal and written communication skills • Excellent Customer Service skills • Competent in the use of all Microsoft Office programs • Able to prioritise work whilst working under pressure • Able to work on own initiative and as part of a team. • Committed to ongoing personal development/training   For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat
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