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Complaints Investigation Officer
Job Posted: 7 days ago
Salary: £ 27,000/Annum
Job Type: Temporary
Location: Southend-On-Sea, Essex
Expire in: 20 days
Job Description
Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week.
This is a temporary position, with the view to become permanent in April 2025.
3 days a week spent in the Southend office, and 2 days working from home.
Duties:
Log complaints
Maintain communication with residents to keep them updated
Investigate complaints; involving staff, managers and directors where appropriate
Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman
Send customers well written, comprehensive responses to their complaintsBenefits:
£27,000 per annum
PensionExperience required:
Previous complaints and investigation experience (2 years minimum)
Housing experience is highly desirable
Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
PC literate with Microsoft Excel, Word and Outlook skillsPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our websiteBefore You Apply
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