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Client Services Administrator
Job Posted: 20 days ago
Salary: £ 24,384/Annum
Job Type: Temporary
Location: Basildon, Essex
Expire in: 7 days
Job Description
The OPRA Group has a great opportunity for a Client Services Administrator to deliver Customer Service functions through inbound calls, outbound calls and email/tickets.
Role Duties:
* Making outbound calls to improve the service or capture more information as required.
* Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.
* To commit to personally putting the Customer first and providing excellent Customer Service at all times.
* Develop an understanding of all client profiles/products to be able to deliver outstanding Customer service.
* Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer.
* Attend and contribute at regular team meetings and scrums.
* Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager.
* Be flexible and adaptable at all times in response to the challenging, changing environment.
Client Services Administrator - Essential Skills & Experience Required:
* Acts on own initiative and can manage their own time effectively.
* Strong communication skills
* Comfortable in achieving deadlines and being transparent with any workload constraints.
* Good working knowledge of Hubwise products and services
* Ability to work independently and collaboratively.
Client Services Administrator – Benefits Offered:
* Temp to Perm opportunity.
Are you interested in being a Client Services Administrator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offerBefore You Apply
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Looking for your next career move? Join a top company hiring Client Services Administrator job near me in Basildon, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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