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Client Relationship Manager
Job Posted: 11 days ago
Salary: Competitive
Job Type: Permanent
Location: Stockton-on-Tees, County Durham
Expire in: 16 days
Job Description
Stafforce is currently recruiting a Client Realtionship Manager for our Tees or Tyne office. This is a permanent role responsible for managing key accounts.
Job Purpose
Drive business growth through successful fulfilment, achievement of KPIs, and effective cost management.
Oversee on-site operations, proactively addressing client needs while identifying new business opportunities.Key Responsibilities
Collaborate with the Client Relationship Manager (CRM) to achieve financial targets, support accurate forecasting, and implement initiatives to maximise outcomes.
Manage aged debt and payroll processes, ensuring costs are controlled and minimised.
Develop and maintain strong, mutually beneficial client relationships through close partnership and communication.
Maintain structured communication and service review plans to exceed client expectations.
Support the CRM in implementing and managing an effective recruitment, validation, and induction plan, ensuring the workforce meets and exceeds client needs.
Identify and develop new business opportunities within the existing client base and with prospective clients.
Foster a candidate-focused culture, ensuring a seamless recruitment experience with strong communication.
Build and maintain a pool of qualified candidates aligned with client requirements.
Collaborate with clients to promote cross-selling opportunities across the wider business.
Ensure compliance with quality procedures, contractual agreements, SLAs, and recruitment legislation, protecting the business from risk through regular audits.Skills, Knowledge & Qualifications Required
Previous experience in recruitment or account management.
Proven operational delivery and client management experience.
Strong communication skills, both written and verbal.
Proficiency in IT systems and software.
Strong organisation and prioritisation abilities.
Ability to excel in a fast-paced environment.This role is to cover the Tees/Tyne area and be able to travel between sites
S96
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates GroupBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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