Client Account Handler Job

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Client Account Handler

Job Posted: 4 hours ago

  • Salary: £ 32,000/Annum

    Job Type: Permanent

  • Location: Cirencester, Gloucestershire

Expire in: a month

Job Description

Client Account Handler Location: Cirencester (hybrid) Salary: £25/£32k depending on experience We are pleased to be supporting our Cirencester based Client with the recruitment for a Client Account Handler. This role requires a high level of customer service (ideally from an insurance background), confident, clear telephone manner and the ability to manage your own workload. Hybrid working available (3 days office, 2 days home working – Monday and Friday). Great team environment and prospects - our client really values their staff and offer incentives, team building and training! Overall objectives: The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements. Duties and responsibilities: Ensure accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role: -New Business -Renewals -Mid Term Adjustments -Claims -Queries -Premium financing arrangements * Meetings and office visits * Advising clients on existing products in accordance with their needs * Ensure bad debt queries are dealt with efficiently and in line with company procedure. * Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance. * Handle any complaints in accordance with company procedures and regulatory requirements. * Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times. * Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance. * Actively secure new business by approaching our panel of insurers to ensure the client is * Actively secure renewal business by re-broking existing business to ensure the client is * Attend underwriter visits when requested. Insurer/Underwriters -Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients. Security - Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies. Administration- accurate and timely admin and data management. Candidate requirements: The ideal candidate will have previous experience of working in a insurance or customer services based role. Knowledge of property insurance would be a great advantage. Training will be given for the right candidate! Essential: * excellent customer services skills * professional telephone manner * accurate data entry * aptitude with numbers Please forward your up to date CV details to Lorraine and call to discuss your application. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers
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