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Change Management & Customer Experience Manager
Job Posted: 19 days ago
Salary: Competitive
Job Type: Permanent
Location: Chertsey, Surrey
Expire in: 9 days
Job Description
Purpose:
The Change Management (CM) and Customer Experience (CX) applies a structured methodology for change management on projects and initiatives. The purpose is to create adoption for those impacted, to be able to realize benefits.
For the customer experience, you will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you will create on customer experience and, therefore, ensuring we are the easiest to work with and drive our Customer Experience vision.
The role also includes supporting and guiding communication efforts, assess change impact and support training efforts for both CM and CX.
Key skills:
* Change management qualification essential (Prosci or change first desirable).
* A solid understanding of how people go through a change and the change process.
* Ability to influence others and move toward a common vision or goal.
* Strong programme, project and change management skills and experience.
* Skilled in leveraging customer insights to develop customer centric strategies deploying interventions with a tangible impact to customer experience.
* CRM (Salesforce is desirable).
* Familiar with sales and marketing tools.
* Microsoft Office.
To find out more details on this position, please apply with a current CV.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalators industry, Bonus, Car/Car Allowance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing AccessBefore You Apply
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