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Call Centre Agents/Administrators
Job Posted: 2 months ago
Salary: £ 28,531.2/Annum
Job Type: Contract
Location: Potters Bar, Hertfordshire
Expire in: 19 days
Job Description
We are currently working on behalf of a well-established Gas and Heating Client who are currently hiring and Out of hours Call Centre Agents/Administrators.
Location: Potters Bar
Hours:
* Monday 13:00- 22:00
* Tuesday 13:00 - 22:00
* Friday 16:00 - 22:00
* Saturday & Sunday 13:00 - 22:00
Weekly pay, one week in arrears
Pay - £14.86 per hour for 12 weeks, after 12 weeks after passing probation, you could then be offered a PAYE Permanent Role.
Description:
* Communicate promptly with customers and sub-contractors
* Handle 65-80 calls per day.
* Prioritise scheduling, programming, and booking for engineers; meet diary deadlines.
* Distribute documentation as per client requirements.
* Control and clear engineers' timesheets daily, including electronic expenses.
* Check and authorise supplier/sub-contractor invoices; process reports.
* Manage challenging tenants.
* Address customer complaints or queries.
* Coordinate return of incorrect/damaged goods to suppliers.
* Arrange and coordinate weekend work.
* Complete other tasks as requested by management.
Requirements:
* Organisational Skills: Exceptional organisational abilities.
* Communication: Strong verbal and written communication skills.
Immediate start date
Please contact Rhys from R9 Recruitment, or apply to this advert to register your interestBefore You Apply
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