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Business Support Manager
Job Posted: 22 days ago
Salary: £ 39,500/Annum
Job Type: Permanent
Location: Tower Hamlets, Greater London
Expire in: 5 days
Job Description
Business Support Manager
The Business Support Manager is a crucial role responsible for driving operational and administrative excellence within our software development company. This position acts as a vital connector between management, clients, and internal teams, ensuring effective project coordination, optimal resource management, and strategic business execution.
DUTIES & RESPONSIBILITIES:
* Develop and implement robust operational processes that underpin successful software development projects and business functions.
* Coordinate with team leads to guarantee resource allocation aligns with project timelines and priorities.
* Oversee all administrative functions, including procurement, vendor management, and office operations.
* Collaborate aggressively with leadership to craft and execute bold business strategies and goals.
* Deliver insightful data-driven reports on business performance, operational metrics, and client satisfaction to drive informed decision-making.
* Manage client onboarding, contract negotiation, and communication to guarantee a seamless client experience.
* Assist project managers in meticulously tracking project progress, swiftly resolving bottlenecks, and ensuring deadlines are met.
* Enforce strict compliance with project documentation, deliverables, and client specifications.
* Maintain vigilant oversight of project financials, including budgets, invoices, and expenses.
* Lead and mentor a team of support staff, ensuring their alignment with company objectives and fostering a high-performance culture.
* Cultivate a collaborative environment that enhances cross-departmental communication and operational efficiency.
* Conduct regular training and development sessions for administrative and operational staff to elevate team capabilities.
* Ensure unwavering adherence to company policies, industry regulations, and data privacy standards.
* Proactively identify and mitigate risks within operational processes and project execution.
* Develop and maintain robust business continuity plans.
SKILLS, EXPERIENCE & QUALIFICATIONS:
* Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
* Minimum of 5 years of experience in business operations or a similar role within the software or IT industry.
* Strong command of software development life cycles (SDLC) and project management principles.
* Proficient in using project management tools (e.g., Jira, Trello) and productivity software (e.g., Microsoft Office Suite, Google Workspace).
* Exceptional analytical, problem-solving, and decision-making skills.
* Outstanding communication and interpersonal abilities.
* Solid understanding of financial management and budgeting processes.
PREFERRED SKILLS:
* Familiarity with Agile methodologies and associated tools.
* Experience with customer relationship management (CRM) software.
* Exceptional organizational and multitasking abilities.
* Proven ability to excel in a fast-paced and dynamic environment.
The salary will be £ 35,500 - £ 39,500 DOEBefore You Apply
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